Frequently Asked Questions

Simply browse our catalog, select your desired product and size, and click "Add to Cart." When you are ready, proceed to checkout and complete your payment details. You will receive an email confirmation once your order is successfully placed.

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other available payment methods displayed at checkout. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 24 hours of placement. Please contact our support team as soon as possible at customer@alpinestarsjacket.com. Once an order has been dispatched, it cannot be cancelled.

Yes! We offer free standard shipping on all orders within the United States. International shipping is available at a flat rate of $60.00 USD.

Orders within the USA typically arrive within 7 to 12 business days. International orders are delivered within 12 to 18 business days, depending on your location and local customs processing. All orders are processed within 1–3 business days before dispatch.

Yes. Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery at any time.

We accept returns within 30 days of receiving your order, provided items are in their original, unworn condition with all tags attached. To initiate a return, contact us at customer@alpinestarsjacket.com.

Once your return has been received and inspected, refunds are typically processed within 7 to 10 business days to your original payment method.

Please contact us immediately at customer@alpinestarsjacket.com with photos and your order number. We will resolve the issue as quickly as possible at no cost to you.

Yes. All products on our website are genuine Alpinestars items, selected for quality, safety performance, and rider appeal. We do not sell replicas or imitation products.

Each product page includes a detailed sizing guide. We recommend measuring yourself and comparing with the size chart before ordering to ensure the best fit. You can also visit our Size Guide page for full measurement instructions.

Most of our riding jackets come with CE-certified protective inserts at the shoulders, elbows, and back (where applicable). Product descriptions include full details on included protectors.